Intelligent Virtual Assistants for Payers

A Get Started Guide

As technology advancements raise consumer expectations, payers are seeking new solutions to transform their member services strategy. Conversational, AI-based intelligent virtual assistants (IVAs) are a trusted, innovative and secure way for payers to engage consumers, provide personalized service and automate many necessary yet time-consuming processes.

Check out our new FAQ-style guide to learn how to advance your organization with AI technology and extend a concierge-like experience to each and every consumer. 

In this Get Started GuideIntelligent Virtual Assistants for Payers, you’ll learn:

  • About intelligent virtual assistant technology and its rise in popularity
  • How payers are using intelligent virtual assistants, including:
    • Plan selection
    • Enrollment guidance
    • Claim and prescription assistance 
    • Proactive messaging
    • Billing and collections
    • Wellness assessments and more
  • How intelligent virtual assistants impact business value
  • What you can do to get started (it’s easier than you may think)

The way you think about member services is a “bot” to change.

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About Next IT:

Next IT is the provider of conversational AI systems for the Global 5000. We propel businesses into the intelligence revolution with AI technologies that are enterprise ready on day one.

Our customers and strategic partners use our technology to build business-first AI solutions that put them a step ahead of their competition. By combining a proven cognitive platform with an advanced toolset spanning NLP, NLG, machine learning, and conversation analysis, we ensure that every enterprise succeeds with AI now and in the future.

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